The coverage for machines and equipment will vary. Please refer to the packaging and manuals of the item. Purchased machines and equipment generally are covered with our standard warranties for mechanical, technical, and electrical problems and defects, except for regular wear-and-tear situations. We also provide FREE on-site training and installation services unless otherwise explicitly stated in some scenarios.

Please do not hesitate to contact us through our various platforms for your concern. Kindly include the details, such as Order Reference Number, images, etc. Packaging eStore reserves the right to reject and determine returns that do not meet the return conditions.

Email: packagingestore@xpactech.com

Office: +65 6861 0111

WhatsApp: +65 8900 6473

Please notify us immediately to process the urgent replacement. We will arrange the replacement within the day or the next business day, except on Sundays or public holidays.

The short answer is YES! We will process the refund amount except for the Non-Refundable Delivery Fee. Return items should be in New Condition & it’s in original packaging and within (7) seven days from the date of receipt of the purchased item. The collection of return items arrangement shall be within two (2) working days. Please give us a call should the item be exceptionally bulky.

If you badly need it, we are up for the challenge of delivering the goods as soon as possible. We hand it to your doorstep within the day when you send a request before 2 PM as our cut-off time, with a minimal fee of SGD 10.00 for the urgency.

Our local standard (2-5 working days) delivery fee is SGD 2.99. However, it is FREE OF CHARGE when you purchase a total amount of SGD 20.00 and above per trip. Special Delivery can be arranged as well within 1-2 working days with a delivery charge of SGD 30.00.

Our usual delivery time is between 9 AM and 5 PM daily from Mondays thru Saturdays.

We serve city-wide door-to-door delivery, except for Palau Ubin, Jurong Islands, and Government Camps!

Yes, you may pick up your orders at our factory, located at 20 Gul Lane, Singapore 629415. Our operating hours are from 9 AM to 6 PM, Mondays thru Fridays (except on public holidays). Please, contact us at +65 6861 0111 before coming to avoid inconvenience.

Sustainable packaging refers to materials and methods that reduce environmental impact, such as recyclable, compostable, or reusable options. It focuses on minimizing waste and resource usage.

Using sustainable packaging helps reduce your carbon footprint, appeal to eco-conscious customers, and support a greener future. It’s also a strong brand value for small businesses.

We offer a wide range of sustainable packaging materials in Singapore, including boxes, tapes, and wraps made from eco-friendly sources.

Modern sustainable packaging technology allows for stronger, lighter, and more cost-effective options that still reduce environmental impact.

Look for packaging made from recycled or renewable materials, with certifications like FSC or compostable symbols. Ask your packaging box supplier in Singapore for details.

Absolutely. We provide eco-friendly packaging boxes and wraps that support both small and medium package sizes securely.

Sustainability and packaging go hand in hand—good design reduces material usage and promotes reusability, while still keeping products protected and presentable.

Yes, many sustainable packaging materials are food-safe and strong enough to protect fragile goods, especially when using honeycomb paper wrap or sturdy kraft boxes.

Honeycomb paper is used as a cushioning and wrapping alternative to bubble wrap. It protects fragile items while being biodegradable and plastic-free.

Yes—honeycomb paper wrap provides excellent protection, flexibility, and a premium unboxing experience. Plus, it’s 100% recyclable.

You can find honeycomb paper right here at our store, available in rolls for personal or business packaging needs.

Absolutely! It’s great for wrapping gifts, cosmetics, handmade items, or any e-commerce product needing a sustainable, stylish look.

A plastic pallet is a reusable platform used for stacking, storing, or transporting goods. It’s a clean and durable alternative to wooden pallets

In many cases, yes. Plastic pallets are lightweight, splinter-free, and resistant to moisture, making them ideal for hygiene-focused businesses.

Plastic pallet sizes vary by load type. We offer heavy duty, light duty, and medium duty pallets.

It depends on the type, but a typical plastic pallet weight ranges from 4 kg to 15 kg. They’re lighter than wooden alternatives and easier to handle.

Plastic pallets are easy to clean—just hose them down or wipe with a mild detergent. Their smooth surface doesn’t absorb moisture or bacteria.